Terms & Conditions
Terms & Conditions - (Exhaust Shop Australia)
Exhaust Shop “Exhaust Shop Australia” owns and operates this Website. This document governs your relationship with “Exhaust Shop Australia”. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
a) Freight (Lost or Damaged Items)
We can ship to virtually any address in Australia. We ship to your nominated address – once your order is ready, we will email you freight details including a tracking number.
If you suspect your order has been misdelivered, damaged or lost in transit, contact the courier service and use the Connote or Tracking Number provided to identify your shipment. If you require a case to be opened for lost or damaged products we suggest opening a Lost In Transit or Damaged in Transit case under your name and details with the courier service as you will receive the updates and communications concerning your claim directly. If you require details from us to open a case or fulfill any details the courier requires we can be contacted to supply any relevant details available to us through email. If you require any details we recommend doing so via the Social/Contact tab on our website or using the following link:
b) Faulty Product
Exhaust Shop Australia will provide a replacement product or refund the purchase price for faulty products returned to us within 30 days of the purchase date for products that meet our returns criteria:
• Prior to returning the part or unit, you must contact us by phone or email.
• The product having not been damaged, modified or tampered with in any way.
• Returns are subject to inspection and/or testing by us before the returned sales are credited back to purchaser.
• Purchasers are responsible for shipping charges back to us
• Freight must be sent back with a trackable consignment number
c) Wrong Product
In the event of a customer having ordered the wrong product, Exhaust Shop Australia will at our discretion. We will generally accept return of the product and credit the sale price excluding a Restocking & Administration Fee as well as the actual shipping charge (this may be more than the original delivery charge incurred at time of order as we subsidise freight charges) aswell . The product must be unopened and in a re-sellable condition (has not been fitted to a vehicle). Credits are at the discretion of Exhaust Shop Australia and are subject to:
• Prior to returning the part or unit, you must contact us by phone or email
• The product being shipped back to us within 7 days of receipt by the Purchaser. The cost of returning the product is the responsibility of the purchaser – we do not accept “receiver pays” shipments.
• The product and its packaging being “as new” when received back by us. We are unable to accept back exhaust systems that have been fitted to a vehicle.
• When sending back a part or unit we advise you to use a freight service that insures & tracks the part – we cannot be held responsible for it until it has been received back by us.
d) Special Orders
In the event that you would like to return a special order, we reserve the right to not accept your request for change of mind or ordering incorrect parts. Special orders include purchases with products that are made to order. If any Special Order product is faulty please refer to section b for conditions.
e) Manufacture's Warranty
Exhaust Shop Australia can provide a replacement product or refund the purchase price for faulty products returned to us within Manufacture's Warranty Period and meet the warranty returns criteria:
(NOTE: Refunds and/or Replacements will only be given if the Manufacturer has deemed the Warranty Claim meets their criteria and only after their investigation into any faults or defects has concluded).
• Prior to returning the part or unit, you must contact us by phone or email. You must provide sufficient and honest details of the products faults that will be forwarded to the manufacturer for their claim investigation.
• The product having not been damaged, modified or tampered with in any way. Any customizations will void the manufactures warranty and no refunds or replacements will be issued.
• Warranty Returns are subject to inspection and/or testing by the manufacturer before the returned sales are credited back to purchaser.
• Purchasers may be responsible for shipping charges back to us
• Freight must be sent back with a trackable consignment number – we cannot be held responsible for it until it has been received back by us.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Exhaust Shop Australia will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Exhaust Shop Australia or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Exhaust Shop Australia and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with Exhaust Shop Australia you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Exhaust Shop Australia retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Exhaust Shop Australia or may in some cases be a third party. Where a contract is made with a third party Exhaust Shop Australia is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our ContractWhen you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and AvailabilityWhilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
(c) Payment Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.